Frequently Asked Questions

How to buy?
Browse the site and search for the product you want to purchase.
If the product you want is not available online, you can write to us to publish it. Make sure your order is correct: payment method, delivery information and total to pay.

You will shortly receive an email with information about your purchase.

If I am looking for a personalized pendant or bracelet, how long does it take to make it?
Manufacturing times vary depending on the complexity of the piece, around 5 to 10 days.

Do you have a payment system?
Sure, we can quote the piece you want, and you can reserve 20% of the value. Payments can be made through the website for greater customer security. Write to us to request more information.

Can any design be manufactured?
Yes, while the design or piece is not registered under copyrights.

Where are you located? Can I pick up my order in person?
We are located in Arizona and Colorado, if possible, and you can also order through the website if you don't want the item you want to run out.

Can silver pieces get stained, dirty or oxidized?
Pure silver does not oxidize. However, it can react with certain compounds present in the air, such as hydrogen sulfide, causing a superficial discoloration, known as "patina." This patina can give the jewelry a blackened appearance that is sometimes mistaken for rust.
How can I clean jewelry that looks dark?
To clean silver, put one or two tablespoons of baking soda in a container and gradually add dish soap. Stir the mixture until it forms a consistent paste . Then, with the help of a cloth, apply the solution to the object and rub all parts well. Leave it to act for a couple of minutes and remove the paste with water. You can use a brush to clean the reliefs or corners of the piece.