Guarantee on products
At MEXA Jewelry , we are committed to offering the highest quality products. Each piece in our collection is designed and manufactured with carefully selected materials and a thorough production process, with the goal of providing you with a durable, elegant and sophisticated product.
Warranty Coverage
Our warranty covers manufacturing and material defects in jewelry purchased from our store. If your product has any defects in material or workmanship, we offer a repair or replacement service at no additional cost, as long as the conditions set out below are met.
Warranty Conditions
Manufacturing Defects: The warranty covers obvious manufacturing faults or defects, such as parts that do not fit properly or poorly assembled materials, which affect the functionality or aesthetics of the product.
Materials: In the event that the materials used in manufacturing (gold, silver, precious stones, etc.) present defects that are not a consequence of normal use, the warranty covers the repair or replacement of the product.
Warranty Exclusions
Wear and Tear: This warranty does not cover damage caused by normal use, natural wear and tear, exposure to chemicals, contact with water, scratches, bumps, drops or any other damage caused by improper or accidental use.
Alterations or Repairs: Any modification or repair carried out by third parties automatically voids the warranty.
Aesthetic Wear: The warranty does not cover loss of shine or color change of the parts due to prolonged use or exposure to environmental factors.
Warranty Claim Process
If you believe that your product has a defect covered by our warranty, please follow these steps:
- Contact: Please contact our customer service team at info@mexajewelry.com or through our RETURNS center and provide the details of your purchase as well as photos of the defect in the product.
- Evaluation: After receiving your request, our team will carry out an evaluation to verify whether the defect is covered by the warranty.
- Solution: If the defect is confirmed, we will offer repair or replacement of the part, whichever is most appropriate.
Warranty Duration
Our warranty is valid for 3 months (90 days) from the date of purchase. This policy applies exclusively to products purchased through our official channels and within the specified terms.
Customer Service
If you have any additional questions or concerns, our customer service team is available to help you and provide you with the best assistance. We are committed to your satisfaction and want to ensure that you enjoy your jewelry products without worries.
Thank you for trusting MEXA Jewelry .
Your trust is our most precious jewel.