Where are you located? Can I pick up my order in person?

MEXA Jewelry operates from Arizona and Colorado, United States.

Yes, we offer the option of in-person order pickup in certain areas. We recommend contacting us before making your purchase to coordinate availability and delivery location.

You can also place your order directly on our website to ensure the availability of the piece you want before it sells out.

How long will it take for my order to arrive?

Delivery time depends on your location and the shipping method selected at checkout.

• Domestic orders within the United States: approximately 3 to 7 business days.
• International shipments: approximately 7 to 15 business days.

Once your order has shipped, you will receive a tracking number to monitor your package at all times.

Do you offer international shipping?

Yes, we offer international shipping to various countries.

Costs and delivery times may vary depending on the destination and the shipping service available in your region.

Is shipping free?

Free shipping depends on current promotions or the total amount of your purchase.

When an order qualifies for free shipping, it will be automatically displayed at checkout.

What kind of jewelry do you sell?

In our store we offer 100% Mexican jewelry, handmade by talented artisans. Our collection includes rings, bracelets, earrings, necklaces and more, made primarily with materials such as 925 silver, gold, precious and semi-precious stones, as well as other metals and natural elements from the region.

What is Mexican 925 silver?

925 silver, also known as sterling silver, is an alloy composed of 92.5% pure silver and 7.5% other metals, usually copper. Mexican 925 silver is distinguished by its quality and purity, as silver from Mexico is considered one of the best in the world for its content and manufacturing process.

Where is 925 silver jewelry made? The jewelry is made in Mexico by local artisans.

Why should I choose Mexican 925 silver?

Mexican 925 silver is famous for its high quality and the artisan tradition in its manufacture. Mexico has a rich history in the production of silver jewelry, and many of our pieces are handmade by local artisans, giving them a unique value and a touch of authenticity.

How to care for my 925 silver jewelry?

To keep your 925 silver jewelry in excellent condition, we recommend:

• Avoid contact with chemicals such as perfumes, creams or cleaning products.
• Store your pieces in a cool, dry place, preferably in a cloth bag or jewelry box.
• Clean your jewelry regularly with a soft cloth to maintain its shine.
• Avoid constant contact with water, especially salt or chlorinated water.

How do I know if a piece is genuine 925 silver?

All our silver jewelry has the "925" stamp , which certifies that they are sterling silver and guarantees its authenticity. We only work with trusted suppliers. We only work with certified suppliers who meet the quality and purity standards in silver. In addition, we carry out quality controls before sending any product.

What does "handmade" mean?

It means that each piece of jewelry is handcrafted by our artisans. From design to final finishing, we do not use machines for the production of our pieces, which ensures that each piece of jewelry is unique and has a personal touch.

Can silver pieces get stained, dirty or oxidized?

Pure silver does not oxidize. However, it can react with certain compounds present in the air, such as hydrogen sulfide, causing a superficial discoloration, known as "patina." This patina can give the jewelry a blackened appearance that is sometimes mistaken for rust.

How can I clean jewelry that looks dark?

To clean silver, put one or two tablespoons of baking soda in a container and gradually add dish soap. Stir the mixture until it forms a consistent paste . Then, with the help of a cloth, apply the solution to the object and rub all parts well. Leave it to act for a couple of minutes and remove the paste with water. You can use a brush to clean the reliefs or corners of the piece.

Can I shower with my 925 Silver jewelry?

Yes, but not recommended. Water and chemicals can cause silver to lose its shine.

 

Does the color of 925 Silver change with use?
It is normal for silver to darken over time, but this does not affect its quality.

 

How to prevent my 925 Silver jewelry from tarnishing?
Store them in an airtight jewelry bag or box to avoid exposure to air.

Can I return a product?

Yes, we accept returns within 30 days of purchase, provided the product is in its original, unused condition. For more information, please refer to our Returns Policy on the website.

Do you offer a warranty on your products?

Yes, we offer a 3-month warranty on all our .925 Sterling Silver jewelry against manufacturing defects. The warranty does not cover damage caused by misuse, accidents, modifications, or natural wear and tear over time.

What does the warranty cover?

The warranty covers manufacturing defects such as: • Defective solders. • Stones detached due to manufacturing defect. • Structural failures of the piece.

Can I return a piece of jewelry if I don't like it?

Yes, you can request a return within 30 days of purchase. The piece must be unused and in original condition. Please refer to our Returns Policy for more details.

Are custom jewelry pieces returnable?

We do not accept returns on personalized or custom-made items, except in cases of manufacturing defect.

How can I make a return?

To initiate a return, go to the RETURNS section on our website and follow the instructions provided.

Do I have to pay for return shipping costs?

Yes, normally return shipping costs are borne by the customer. In cases of manufacturing defects or shipping errors on the part of MEXA Jewelry, we will cover the corresponding cost.

Can I change the size of a ring after purchasing it?

Yes, some models can be resized. Adjustment costs and times may vary depending on the design of the piece.

Does the warranty cover normal wear and tear of the jewelry?

No. The warranty does not cover natural wear and tear, scratches, dents, misuse, exposure to chemicals, or damage caused by daily use.

Can I customize a piece of jewelry?

Yes. At MEXA Jewelry, we offer customization options on various pieces. You can add engravings, modify certain design details, or even create a completely custom piece from scratch. For more information about custom pieces, please contact us via our contact form or WhatsApp.

What types of jewelry can I customize?

You can customize rings, necklaces, bracelets, bangles, pendants, and other selected pieces with engravings, names, initials, or special designs.

How long does it take to make a custom piece?

Manufacturing times may vary depending on the complexity of the design. Generally, a custom piece takes between 5 and 10 business days to produce.

Can any design be manufactured?

Yes, as long as the design is not protected by registered copyrights.

Is it possible to return custom jewelry?

Custom or made-to-order pieces are not refundable, except in cases of manufacturing defects.

Can I create a completely custom design?

Yes. We can work with you to create a unique piece based on your ideas, references, and personal preferences.

How can I know if a piece of jewelry will fit me?

We recommend carefully checking the measurements and sizes before making your purchase. If you have questions about ring, bracelet, chain, or bangle sizes, you can contact us, and we will gladly help you choose the correct size.

How to buy?

Browse our website and select the product you wish to purchase. If the part you are looking for is not available online, you can contact us to help you list it or get a quote. Before finalizing your purchase, please verify that all information is correct, including: • Payment method. • Shipping address. • Contact information. • Purchase total. Once your order has been processed, you will receive an email with the confirmation and details of your purchase.

Can I pay with a credit or debit card?

Yes. We accept payments with credit and debit cards, as well as other secure payment methods such as PayPal and bank transfers. All payments are processed through secure and certified platforms.

Do you have a payment or layaway system?

Yes. Some items can be reserved with a 20% advance payment of the total value. Payments can be made directly through our website for greater customer security. Contact us for more information on available payment plans and layaways.

Can I place a wholesale order?

Yes. We offer wholesale purchase options for certain products and special orders. Contact us for information on pricing and availability.

Is it safe to enter my payment details on your website?

Yes. Our website uses SSL encryption technology to protect your information and guarantee secure payments.

Do you offer installment payments?

Yes, depending on the purchase amount and the payment method selected, some platforms allow installment payments.

How do I know if my payment was successful?

You will receive a confirmation email once the payment has been successfully processed.

Can I change the payment method after completing the order?

No. Once the payment has been processed, it is not possible to modify the selected method.

Can I request an invoice for my purchase?

Yes. If you need an invoice, you can request it and it will be sent by email along with the corresponding information for your order.