• Where are you located? Can I pick up my order in person?

We are located in Arizona and Colorado, if possible, and you can also order through the website if you don't want the item you want to run out.

• How long does it take for my order to arrive?

Delivery time depends on your location and the shipping method you choose. Domestic orders usually take 3-7 business days to arrive, while international shipments can take 7-15 business days. We will provide you with a tracking number so you can track your order at all times.

•  Do you ship internationally?

Yes, we ship to several countries. Shipping costs and times may vary by location.

• Is shipping free?

Free shipping depends on the current promotion or purchase amount.

What kind of jewelry do you sell?

 

In our store we offer 100% Mexican jewelry, handmade by talented artisans. Our collection includes rings, bracelets, earrings, necklaces and more, made primarily with materials such as 925 silver, gold, precious and semi-precious stones, as well as other metals and natural elements from the region.

 

What is Mexican 925 silver?

925 silver, also known as sterling silver, is an alloy composed of 92.5% pure silver and 7.5% other metals, usually copper. Mexican 925 silver is distinguished by its quality and purity, as silver from Mexico is considered one of the best in the world for its content and manufacturing process.

 

Where is 925 silver jewelry made? The jewelry is made in Mexico by local artisans.

 

Why should I choose Mexican 925 silver?

Mexican 925 silver is famous for its high quality and the artisan tradition in its manufacture. Mexico has a rich history in the production of silver jewelry, and many of our pieces are handmade by local artisans, giving them a unique value and a touch of authenticity.

 

How to care for my 925 silver jewelry?

To keep your 925 silver jewelry in excellent condition, we recommend:

• Avoid contact with chemicals such as perfumes, creams or cleaning products.
• Store your pieces in a cool, dry place, preferably in a cloth bag or jewelry box.
• Clean your jewelry regularly with a soft cloth to maintain its shine.
• Avoid constant contact with water, especially salt or chlorinated water.

 

How do I know if a piece is genuine 925 silver?

All our silver jewelry has the "925" stamp , which certifies that they are sterling silver and guarantees its authenticity. We only work with trusted suppliers. We only work with certified suppliers who meet the quality and purity standards in silver. In addition, we carry out quality controls before sending any product.

 

What does "handmade" mean?

It means that each piece of jewelry is handcrafted by our artisans. From design to final finishing, we do not use machines for the production of our pieces, which ensures that each piece of jewelry is unique and has a personal touch.

 

Can silver pieces get stained, dirty or oxidized?

Pure silver does not oxidize. However, it can react with certain compounds present in the air, such as hydrogen sulfide, causing a superficial discoloration, known as "patina." This patina can give the jewelry a blackened appearance that is sometimes mistaken for rust.

 

How can I clean jewelry that looks dark?

To clean silver, put one or two tablespoons of baking soda in a container and gradually add dish soap. Stir the mixture until it forms a consistent paste . Then, with the help of a cloth, apply the solution to the object and rub all parts well. Leave it to act for a couple of minutes and remove the paste with water. You can use a brush to clean the reliefs or corners of the piece.

 

Can I bathe with my 925 Silver jewelry?

Not recommended. Water and chemicals can damage silver.

 

Does the color of 925 Silver change with use?
It is normal for silver to darken over time, but this does not affect its quality.

 

How to prevent my 925 Silver jewelry from tarnishing?
Store them in an airtight jewelry bag or box to avoid exposure to air.

• Can I return a product?

Yes, we accept returns within 30 days of purchase as long as the product is in its original condition and has not been used. For more information on the returns process, please see our returns policy on the website.

• Do you offer a warranty on your products?

Yes, we offer a 3-month warranty on all our 925 silver jewelry against manufacturing defects. The warranty does not cover damage caused by misuse or accidents. If you have any problems with your piece, please do not hesitate to contact us.

• What does the warranty cover?

The warranty covers manufacturing defects such as broken welds or falling stones.

• Can I return a piece of jewelry if I don't like it?

Yes, you can return it within 30 days, see our return policy.

• Can personalized jewelry be returned?

Personalized jewelry cannot be returned, except in cases of manufacturing defects.

• How can I make a return?

To make a return, go to the following link RETURNS and follow the instructions.

• Do I have to pay for return shipping?

Yes, return shipping costs are generally the responsibility of the customer, unless the product is defective.

• Can I change the size of a ring after purchasing it?

Yes, we can adjust the ring size, but costs and times depend on the model.

• Does the warranty cover normal wear and tear of the jewelry?

No, the warranty does not cover damage from excessive use or normal wear and tear due to the passage of time.

• Can I customize a piece of jewelry?

Yes! We offer customization options on some pieces. You can add engravings, change some design details, or even create a piece of jewelry from scratch. If you would like to customize a piece, please contact us via our contact form or by phone for more information about customization services.

• What types of jewelry can I customize?

You can personalize rings, necklaces, bracelets and earrings with engravings or special designs.

• If I am looking for a personalized pendant or bracelet, how long does it take to make it?

Manufacturing times vary depending on the complexity of the piece, around 5 to 10 days.

• Can any design be manufactured?

Yes, as long as the design or piece is not registered under copyrights.

• Is it possible to return a personalized piece of jewelry?

Personalized jewelry is generally non-refundable, except in cases of manufacturing defects.

• Can I make a completely custom design?

Yes, we can create a unique design according to your ideas and preferences.

• How can I know if a piece of jewelry will fit me?

For rings, bracelets and necklaces, we recommend that you choose your size or measurement carefully before making the purchase. If you have any questions, you can contact us for advice.

• How to buy?

Browse the site and search for the product you want to purchase.

If the product you want is not available online, you can write to us to publish it. Make sure your order is correct: payment method, delivery information and total to pay.

You will shortly receive an email with information about your purchase.

• Can I pay with a credit or debit card?

Yes, we accept credit and debit card payments, as well as other secure payment methods such as PayPal and bank transfers. All payments are processed securely through certified platforms.

• Do you have a payment system?

Sure, we can quote the piece you want, and you can reserve 20% of the value. Payments can be made through the website for greater customer security. Write to us to request more information.

• Can I place a wholesale order?
  

Yes, we have options for wholesale purchases. Contact us for more details.

• Is it safe to enter my payment details on your website?

Yes, we use SSL encryption technology to ensure the security of your information.

• Do you offer installment payments?

Yes, depending on the amount, you can pay in installments with some cards.

• How can I know if my payment was successful?

You will receive a confirmation email once the payment has been processed successfully.

• Can I change the payment method after completing the order?

No, once the payment has been processed it is not possible to modify the chosen method.

• Can I request an invoice for my purchase?

Yes, the invoice will be sent by email along with your order confirmation.